There are cases where a user may want to cancel all the payments in a given Settlement Run (or Payment Group within a Settlement Run). These instructions will guide the user through cancellation allowing for reprocessing.
Find the Settlement Run with the rejected payments, from the Payment Groups tab open the relevant payment group.
From the Payment Group, in the Payment Messages tab, open the payment message.
From the Payment Message, open the Related Actions menu and select Cancel Payments.
This will open a modal, from here you can select all or a subset of payments (filterable by acknowledgment status as needed). Click OK to cancel these in bulk. You will be asked to confirm the cancelation.
After canceling, the original payables (invoices, expense reports, refund, etc) are available to process in a new settlement run.